Terms & Conditions

It is very important to us that 4M customers are satisfied with their purchase and understand our terms and conditions.  Please read the following policy regarding returns and exchanges.  If you remain in any way uncertain, please call or email us.

Your satisfaction is our main concern.  If you are unhappy with an item you can exchange it within 14 calendar days from receipt.  You may wish to change the style, the colour or the item entirely.  In order to do so, you must follow the instructions below.

You must notify us via email within 7 days of receipt at the address on your invoice with the original order number and your reason for return.

You must return the goods to us within 14 days of receipt at the address stated on your invoice.  You must pay the carriage on the item's return, while 4M will pay carriage on delivery of the replacement item back to you.

The product you return must be in new, unused, pristine and unmarked condition, with all the original packaging in an unmarked, saleable condition.

Before you return the item you must notify 4M of the return by phone or email, so that delivery and new selection details can be organized.  This is very important as our stock sells quickly and we may need to reserve your new selection.

4M is not responsible for any item that is not returned in a new, unused and unmarked condition.  We do not sell imperfect items and will not accept the return of any item, which is considered marked or imperfect.  If you consider an item flawed or faulty upon delivery, please contact us immediately to discuss its return.